Reach a human
This is a one-person house. Olya reads everything that comes through here herself — there is no support team and no ticket number.
A few things have a faster answer than waiting on a reply, so those are first.
Quick answers
I can't get into my Sanctuary
There are no passwords here — you sign in with a link sent to your email. Ask for a fresh one any time; the old ones expire, which is normal.
Send me a new key →My card was declined, or I need to update it
Nothing closes while a card is being sorted out. You can update your card, pause, or cancel from your account page.
Open my account →I want a refund
Lifetime membership carries a 14-day full refund, no conversation required — the link is in your receipt. For anything else, write below and Olya will sort it.
Read the refund policy →I bought something and can't find it
Everything you own lives in your Vault — rooms open in place, files give you a fresh download link. Purchase emails also carry a link for 30 days.
Open my Vault →I want fewer emails, or none
Every email we send carries an unsubscribe link at the bottom, and it works immediately. You never have to ask us to be taken off a list.
Or write to her
Prefer your own email app? olya@positivitysparkles.com reaches the same inbox.