Shipping & Delivery Policy

Last Updated: July 20, 2026

positivitysparkles.com is a digital-products business. We sell downloadable guides, interactive rooms, and a membership (“The Sanctuary”). We do not ship physical goods. All products are delivered electronically.

1) How Digital Products Are Delivered

• Instant access after payment. When your purchase completes (via Stripe or PayPal), you receive access immediately through a combination of:
  • An on-screen confirmation with a direct link to your product.
  • A confirmation email containing your download link(s) or room access.
  • Your account dashboard (My Path / The Vault), where all purchased items appear automatically.
• No waiting period. Digital delivery is instantaneous. There is no processing time, shipping delay, or tracking number.

2) Product Types & What You Receive

• Downloadable guides & journals (PDF): A time-limited, secure download link sent to your email and available in your account. Links are valid for 30 days; the file is yours to keep once downloaded.
• Interactive rooms (Living Artifacts): Access unlocks in your account immediately. No file to download — the room is the product, accessible any time you sign in.
• The Sanctuary membership ($15/month, $97/year, or $222 lifetime): Full access activates the moment your payment processes. You can sign in immediately.
• Free quizzes & games: Always available, no purchase required.

3) Delivery Costs

$0. Because all products are digital, there are no shipping fees, handling charges, customs duties, or import taxes. The price you see at checkout is the price you pay, plus any applicable sales tax where required by law.

4) Didn’t Receive Your Product?

If you completed a purchase and don’t see your product within a few minutes:

1. Check your spam or junk folder — the confirmation email comes from info@positivitysparkles.com.
2. Sign in at positivitysparkles.com/sanctuary/login with the email you used at checkout — your purchases appear automatically.
3. If the issue persists, contact us at olya@positivitysparkles.com and we will resolve it promptly.

5) Physical Products

At this time, positivitysparkles.com does not sell or ship physical goods. If a physical product (such as an oracle deck) is offered in the future, a separate shipping policy with estimated delivery times, costs, and return instructions will be provided on the product page before purchase.

6) Refunds

Because delivery is instant and digital, all sales are final once the product has been accessed or downloaded — with one exception: the lifetime Sanctuary membership includes a 14-day, no-questions-asked guarantee. Full details are in our Refund & Returns Policy.

7) Contact

Questions about delivery? Email olya@positivitysparkles.com. We typically respond within 24 hours.